Custom Cuts Salon: The New Client Journey

The team at Custom Cuts salon is delighted to welcome you back and we look forward to getting you looking and feeling your absolute best again.

Following Government, HSE and Irish Hairdressers Federation guidelines, you will notice that there are some changes around the salon.

On Arrival

• Prior to your appointment time, you will receive your appointment reminder. Attached to your reminder, you will find a ‘pre visit questionnaire’. This questionnaire must be completed before joining us in the salon.
• Please arrive promptly at the time of your appointment. The number of people in the salon will be limited at any given time.
• You will need to arrive for your appointment alone. As we need to limit the number of people in the salon, we can only permit access to the appointment holder.
• When you enter the salon, you will need to please use the hand sanitiser provided.
• You are required to wear a mask for the duration of your appointment. Please bring your own mask with you; we will have masks in the salon if needed.
• If you have any Covid-19 symptoms, please do not attend your appointment. Contact the salon and a member of our team will reschedule your appointment for you. If you display Covid-19 symptoms, we will not proceed with the service.
• During this time, there will be an additional €5.00 fee added to your appointment for PPE.

During Your Appointment

• Please follow the signs that are displayed in the salon to maintain social distancing.
• We will continue to serve our delicious beverages in disposable cups. Please do not bring your own food or beverages to the salon.
• During this time, we will not be providing any reading material.
• Please do sit back, relax and enjoy your time with us as you normally would but remain alert.

Leaving Custom Cuts Salon

• For hygiene reasons, we prefer contactless card payments, where possible. Cash is accepted where card payments are not possible.
• Please use the hand sanitiser again as you leave the salon.
• Dispose of your mask safely.
• If you do present Covid-19 symptoms within 14 days of your appointment, please contact us as soon as possible so that we will need to track and trace staff and clients.

If you have any questions on the above guidelines, please do not hesitate to contact us. We are working hard to keep our staff and clients safe and would like to thank you in advance for your cooperation with the above.

We are currently working through the appointment book to reschedule all appointments. We are also operating a waitlist. If you would like to enquire about appointment availability, please visit our ‘Contact Us’ page and fill in our contact form.

Our sincerest thank you also to everyone for your support and online orders over the last few months. We are still offering online shopping on our website if you would like to stock up on your favourite hair care products without visiting the salon.

The entire Custom Cuts team appreciates your well wishes over the last number of weeks and we look forward to welcoming you back at your next appointment.